Walter Services in Vienna / Austria awarded EN 15838 the European Standard for Customer Contact Centres

walter services Austria

walter services Austria has been a subsidiary of walter services Holding GmbH since 2002, and has been involved in direct marketing since 1985. The founding of its first 24-hour customer centre in Austria was the first step on the path to becoming the largest full services provider in Austria, which took place in 1995. The company employs some 750 staff in Vienna and (since 2009) in Hollabrunn, and stands for professional, tailor-made business process outsourcing along the customer value chain – whether this means taking over certain functions, working on a joint venture or being fully integrated into the company.

The Lead Auditor Team of the Austrian Standards Institute Mrs. Brigitte Herbst (middle) and Mr. Mohamed-Ali Ibrahim (right) together with Mr. Herbert Schandl, the Managing Director of Walter Services during the certification audit. First day of the certification audit covers the location in Vienna while the second day was in Hainburg.